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I thought I would share with you my experience of Williams BMW of Liverpool. Dire can be the only description for the service I received. Usually, I use Williams of Chester for major mechanical parts, but on this one occasion I had been referred to their Liverpool branch. I had been instructed that my parts would be available for collection after 13:00hrs Saturday 11th March. These details were given to me when the order was placed, then again in a call back to confirm the details. Upon arrival to collect my parts, I am informed the Parts dept closes at 1300hrs on Saturdays!

So, not only have I waited 3 days in vain. I know have to wait another 2 before my car will be roadworthy again. All without any apology.

I have since been informed the Eurocarparts of Chester can supply genuine BMW parts at a fraction of the dealer cost.
 
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