BMW Werkz banner

1 - 20 of 26 Posts

·
ex owner/admin
Joined
·
10,839 Posts
Discussion Starter #1
well what an experience with these guys, im inclined to say please do not deal with them because their customer service is A.horrible, B.lazy.

i ordered a CF trunk and hood from them, the hood turned out ok, but the trunk was a nightmare, the weave was all out of place defective places in the weave and chipping all over it. here are a few of the many pics i got of the trunk...

IM002615.JPG
IM002616.JPG
IM002618.JPG

after speaking to them they tell me they cant give me a new one, they will only refund my money, this is after a week of debating with them if they were gonna replace it or not........ so on the phone they say to me that the last two trunks they had were sold friday (remember i have had my complaint in for a week prior, with pics provided and such) the gentelman on the phone tells me send it back to us we will find someone who will buy it.


i can go into much more detail but the main reason i posted this is because when my trunk goes back to them , they are just gonna sell it to the next poor guy and hope he just puts up with it.

customer service-2/10
product- 2/10
overall satisfaction- 1/10
this has been the worst buying experience ive had and ive had quite a few.
 

·
Registered
Joined
·
4,752 Posts
that sucks, sign up for free porn sites with their email adress...
 

·
Registered
Joined
·
1,637 Posts
Wow, what a story. Thats rediculous that a company like that could crank out shoddy CF work and get away with it AND still have such a rediculous attitude to "sell the truck to someone else" What gets me is with as popular as CF is now, and how many companies are manufacturing products like this, id think they compete to have better products than their competition. R-E-A-diculous.
 

·
Registered
Joined
·
1,751 Posts
same problem here. 5 years ago I bought a VIS Racing C/F hood for my Talon and the weave was terrible. The edges started cracking and and the mounts for my hindges were getting weak. I have had and heard nothing but bad about them. sucks to see such an expensive item be so poorly put together.
 

·
WOT in Reverse
Joined
·
3,441 Posts
Wow Mark, sorry to hear that, but thanks. I've emailed those morons twice and called once about placing the exact same order. They totally gave me the feeling that they really didn't care to make me happy, just that they were busy enough without worrying about me. So I said screw 'em.

Problem is, I can't find anywhere else to go. I still have a dented up trunk and desperately want to replace it. Thanks for the tip, but I need a new trunk (and I guess hood if I'm going CF), and just don't want to spend a million bucks doing it. I also don't want crap, so VIS seemed like a good choice. Guess not.
 

·
ex owner/admin
Joined
·
10,839 Posts
Discussion Starter #13
.............6 weeks is what they tell me my wait is for a new one, i really have no choice at this time but to just wait for a new one, i already paid too much with shipping and duty etc..........i expect 2x that wait.
 

·
Registered
Joined
·
9,482 Posts
A guy on bimmerforums was just contemplating buying a CF trunk from them a few days ago. A lot of members posted for him not to buy the CF trunk. He had a e46. It might've been e46fanatics, but yeah the same general shitty consensus.
 

·
ex owner/admin
Joined
·
10,839 Posts
Discussion Starter #15
update.... they told me another 6 weeks!

so i decided to put the shit one on my car, sure enough all the defects show in the sun,,, the fitment is horrible and i have to fabricate someway to get the lock to work,

3 words "piece of ......" you get the point, im still gonna wait till the new one comes and im gonna send the used one back, i really dont care if they get upset or not.
 

·
Registered
Joined
·
43 Posts
I build high end composites for some companies and I can say this. Building quality c/f stuff isnt exactly easy. Even in a vacuum form process you have no control on how the weave will set and the placement of material. Sorry but the process in which we build c/f stuff isnt bullet proff. Expect flaws when you buy cf, or else pay someone, like me, thousands and I will make you a flawless set(remember youll have to pay me for cad time, machine time and composite time.) Or pay someone like VIS with the essentials to make those parts but with flaws for a fraction less. One thing you dont have to put up is with shitty customer service. Id call back and complain and take it up with the highest person available, if that doesnt solve it, try to reach his boss and go on from there.

Its a lose/lose situation? Flawed part or dealing with shit fucks?


Greg Heart
 

·
ex owner/admin
Joined
·
10,839 Posts
Discussion Starter #17
just another update.......since 07-17-2005 (last post in this thread) its now almost christmas and not a word or reply to anything ive sent to them.

even if the product was perfect this type of business practice is a joke.
 
1 - 20 of 26 Posts
Top