Apology for Active Autowerke & the Forum - BMW Forum - BimmerWerkz.com
M-Series (M1, M3, M5, M6) General M-Series Discussion - If it does not fit into a more specific M Category above, please place it in here. In addition, previously archived M-Series discussion is located in this section.

 
LinkBack Thread Tools Display Modes
#1 (permalink) Old 04-08-2006, 03:58 PM
n00b
 
Join Date: Jan 2006
Location: Wolf Creek, OR
Posts: 21
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Roninpb is on a distinguished road
(Thread Starter)
Apology for Active Autowerke & the Forum

First a recap FYI: Last year I purchased ac AA SC kit for my 05 ZCP M3 thru Autohaus Bayern in Beaverton, OR. We have suffered problems ever since. I remained kind, patient and generous UNTIL an AA employee initiated gross, unjustified insults.

After those incidents I posted my complaints, concerns, experiences, etc, on numerous websites.

For full details please see my threads in re Active Autowerke SC and Project Loud Red.

Phil has been my main contact w/AA for a while now and he has been a pleasure to deal with lately. Facilitating a WARRANTY reflash and other troubleshooting. The car's not running well .... yet .... but there are some improvements (to be posted as an update to "Project: Loud Red" thread asap).

Recently Phil of AA asked me for an apology and a retraction. But he did NOT elaborate. Nor reply to my PM in that regard. So I dismissed his vague request and forgot about it.

So much for ancient history let's move on to the present .... onward.

I feel that it's my duty to be open and honest at all times; even when it's not in my best interests. WTS, since I have learned that the installer of my Active Autowerke Supercharger for late model SMG M3s deceived me on at least three separate occasions, it's incumbent upon me to set things right. Please keep in mind that they told me, in no uncertain terms, that excepting the skid plate (not installed w/my approval after the fact) they had performed the AA SC kit install EXACTLY as per AA's instructions. EXACTLY!!!

Well, that's not even close to the truth.

The fact is (as some of you and AA have learned) the oil cooler was installed upside down. Although there's no reason to believe that the probs we're troubleshooting were related to the oil cooler, the fact remains that AA are within their rights to DENY warranty service until they've had a personal look at the vehicle and determined that the rest of the install was performed as specified by AA.

I have been placed in an untenable position and am now at AA's mercy. Unless I decide to ship my car to AA at a cost of at least $5K (not to mention the many risks involved).

What did AA do when they learned the install was NOT performed EXACTLY as they required .... AA reflashed my ECU and continued to offer phone tech support!

THAT ALONE SHOWS THEIR GOOD WILL AND DEMANDS THAT I RECOGNIZE THEM AND OFFER THEM .... AND YOU .... AN APOLOGY!!!

Please accept my abject apologies for unintentionally misleading you; recognizing that I did NOT know that I was spreading misinformation in re the improperly installed oil cooler.

Peace, Love & Truth,

Richard Allen.
AKA: Ronin.
Roninpb is offline  
Sponsored Links
Advertisement
 
#2 (permalink) Old 04-08-2006, 07:25 PM
Been here a while.
 
97alpineM3's Avatar
 
Join Date: May 2004
Location: Virginia
Posts: 5,375
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
97alpineM3 is a name known to all 97alpineM3 is a name known to all 97alpineM3 is a name known to all 97alpineM3 is a name known to all 97alpineM3 is a name known to all 97alpineM3 is a name known to all
Send a message via AIM to 97alpineM3 Send a message via MSN to 97alpineM3
Are you the same person that held a few topics pertaining to this on bf.c?

Les


1997 E36 M3 1990 E30 325i
97alpineM3 is offline  
#3 (permalink) Old 04-08-2006, 11:12 PM
Teh Peetsa Gai
 
ldsbeaker's Avatar
 
Join Date: Apr 2004
Location: Havelock, NC
Posts: 3,478
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
ldsbeaker has a reputation beyond repute ldsbeaker has a reputation beyond repute ldsbeaker has a reputation beyond repute ldsbeaker has a reputation beyond repute ldsbeaker has a reputation beyond repute ldsbeaker has a reputation beyond repute ldsbeaker has a reputation beyond repute ldsbeaker has a reputation beyond repute ldsbeaker has a reputation beyond repute ldsbeaker has a reputation beyond repute ldsbeaker has a reputation beyond repute
I remember your posts. Good sportsmanship, dude. I hope that everything works out for you & your car.

'86 325es (TURTL3): PJ peetsa hawler
'87 535is (BADWATER): almost done... really.
'86 325e (GRN HLL): DD/show/rocket
'04 x3 3.0i: Wife's Bimmer (manual, woot!)
My BMW Blog
ldsbeaker is offline  
#4 (permalink) Old 04-09-2006, 01:01 AM
n00b
 
Join Date: Jan 2006
Location: Wolf Creek, OR
Posts: 21
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Roninpb is on a distinguished road
(Thread Starter)
Quote:
Originally Posted by 97alpineM3
Are you the same person that held a few topics pertaining to this on bf.c?

Les
Yes, as noted in this thread.

An update to "Project: Loud Red w/more pics is in progress. As for the "AA" thread .... no need for an update the "P:LR" thread should suffice.

Peace, Love & Truth,

Richard Allen (the artist formerly known as Ronin [chuckle]).
Roninpb is offline  
#5 (permalink) Old 04-09-2006, 01:04 AM
n00b
 
Join Date: Jan 2006
Location: Wolf Creek, OR
Posts: 21
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Roninpb is on a distinguished road
(Thread Starter)
Quote:
Originally Posted by ldsbeaker
I remember your posts. Good sportsmanship, dude. I hope that everything works out for you & your car.
Thx!

It bears repeating: Karl @ AA did not ask for an apology and when I told him one was forthcoming he said it was unnecessary. AA continue to offer me tech support. THEY deserve due credit for good "sporstmanship." :-)

Peace, Love & Truth,

Richard Allen (the artist formerly known as Ronin [chuckle]).
Roninpb is offline  
#6 (permalink) Old 04-09-2006, 02:09 AM
ex owner/admin
 
Furious's Avatar
 
Join Date: Nov 2002
Location: Toronto-Canada
Posts: 10,839
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Furious Furious Furious Furious Furious Furious Furious Furious Furious Furious Furious
Send a message via AIM to Furious
Cool glad things are back on track for you, ive personally had a great experience with AA and continue to get great support long after the money was in their hands.

Furious is offline  
Sponsored Links
Advertisement
 
Reply

  BMW Forum - BimmerWerkz.com > BMW Model Specific Forums > M-Series (M1, M3, M5, M6)


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
new to this forum abigballafb76 New Members Check In 11 03-30-2006 04:56 PM

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome