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|M-Series (M1, M3, M5, M6) General M-Series Discussion - If it does not fit into a more specific M Category above, please place it in here. In addition, previously archived M-Series discussion is located in this section.|
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Originally Posted by superdeadman
you got a 70k dollar car!
Originally Posted by LOS
Try this number and leave a message. State you have a problem and would like to speak to someone. They'll get back to you in the next few days. Again, be polite and they'll listen and hopefully help you.
So in short, you're the original owner and this "old dealer has been servicing the car for a while, correct? The dealer should have all the maintenance records. You don't have to tell them to do a 30k 50k service. They should know that by heart. I believe there is more to the story but these are my assumptions.
|the dealer didnt do anything wrong, the customer is supposed to be responsiblefor follwing up every service and transaction made. He should have know that he didnt get billed for the service II becuase it would have been a big bill, and the receipt that the dealership gives you states everything that they did to your car.|
Originally Posted by LOS
I'm glad things are working out for you. Thank God for the warranty!
How is your cluster? Any pixels missing on the display board?
Have them check the upper control arm bushings and shocks....
Originally Posted by boostinsixtwintturbo
why the lawsuit?.. the dealer didnt do anything wrong, the customer is supposed to be responsiblefor follwing up every service and transaction made. He should have know that he didnt get billed for the service II becuase it would have been a big bill, and the receipt that the dealership gives you states everything that they did to your car. If anything it was his fault for not following up on the reciepts for the services done. It WILL show on the paper that service II was done.... if it was done, which you should have checked it before leaving the dealer. You should have question them how come they didnt do the service II like you asked.
Now about that dealer you were going to... you should have a word with the service manager, becuase i think he should have been more thorough on your car. What if something was to really go wrong on the mechanical side. I still think its dealer negligence and it should be brought up and dealt with. You should file a complaint, even if it goes nowhere, but it will get somones attention.
One thing.. i thought every filter is replaced with factory oem filters. How would they know if your filters were replaced or not, if its the same exact oem filter that came with your car. If they do like i do, which is i take a paint marker and put the date and miles it was replaced, i do it just becuase i have a habbit of being too anal on things i do to my cars.
Your car should be fine , i wouldnt worry about it. This time request that the service II be performed on the car and thats that. And before you leave check the paperwork showing that they did perform the service II.
Originally Posted by Trevize
This is my old dealers stance. He is "correct". To a point.
My point (or side) is. As a costumer I don't specifically "know" what service II actually includes. How would some one magically know that while standing at the service desk unless the service person tells you. I looked at the BMWUSA web site and saw that at 50k miles it would be due for Service II. So I went in and said "Service II please".
Here is where there is a bit more to the story and likely where things got messed up at the dealer...... While changing the oil some one tripped or something and spilled a whole bunch of old oil on the car. So they rushed it over to wash it. While it was in their spray wash machine thing a high pressure hose broke free and "wapped" the rear left panel of the car several times putting some significant dings and scratches into the car. The service manager called me practically in tears over what they just did to an M5. The rest of "that" service call was spent with the dealer ship sending the car to a body shop. I remained fairly calm through the whole ordeal but I was of course focused on the body work and making sure it was perfect. The whole "Service II" thing was apparently lost and dropped after the oil change.
Do I necessarily blame the dealer. Yes. They screwed up. Big time. Do I understand how things got screwed up. yes. After the events that transpired I understand. That whole incident didn't cost me a dime. They waved all the charges for the oil change so when I looked at the bill it was $0.00. So my mental process was, I took the car in for Service II and they had an incident and didn't charge me for it.
My luck has been very bad with this dealership. However, every time I deal with them they are very curtious, do their best to make it right and have always fessed up to their mistakes.
I'd feel wrong to lodge an officail complaint on them. It would be unwarrented IMO. At the same time I want to make sure that no long term problems occur with the car after this. My CPO warrentee ends at the end of July and I have the extended warrentee to July of 2008. In 2009 I don't want to start having catastrophic issues that I could solve now under warrentee.
Anyway, how it's turning out. I've spoken with the new dealership and they are fixing quite a bit of stuff under warrentee. Fuel pump included as well. The old dealership is going to pony up for labor on the Service II and I'll just pay for the parts.
After reading so much info on the net about this car, my only concern at this point is cleaning the MAFs. Which I asked the dealer to look into.
Anyway, what would you do? What else should I check, clean, etc?
Originally Posted by scott66
In the future, I recommend taking your car to a preffered private mechanic. Ask around and see who's good. A good private mechanic will give it to you straight and most often show you the old parts he removes in exchange for the new ones.
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