Need your help! You will not believe this Allision / Mountain View BMW service visit.
Bottom line -
kept my car over a week for inspection I service
completely rude service advisor when I called to find out where's my car
two un-returned calls to service manager asking for explanation
they left rollerblades in the trunk of my car
and put over 80 miles on it....!!!!
Who can I call?
The facts -
Friday: took in my 2000 3 series for inspection I service. Bought my car
at this dealer 5 years ago and had it serviced there ever since. Being early for
my appt, the advisor told me I was 'taking up someone else's 10 minutes' and he'd
have to rush me through (off to a bad start). Can't finish friday - so bring back the
enterprise rent-a-car and trade for BMW loaner for weekend.
Next Tues pm - I call to check on my car. Service tech tells me the leaking window
problem won't be covered by BMW unless I can prove they've worked on the windows.
They had and I ask him to check my record on the computer. Finds nothing. I ask for car
by Thurs pm - going out of town.
Thurs pm - call advisor multiple times - no call back. Finally call front desk on my way
to get my car. Girl tells me car is not ready. Fine - I agree to pick it up the following
Monday pm when I'm back in town.
Monday pm - multiple calls to advisor to confirm car ready - no call back. Call front desk
on my way to pick up car - girl says not ready. Leave advisor another message - where
is my car? Finally hear from advisor - as I'm asking what is the problem - tells me there
is "someone on hold and someone else at my desk". I don't care about that. Where is
my car? Tells me Tues by 4:30 and he'll call to tell me final price. Advisor again states
that leaking window won't be covered unless I can prove they worked on it. I call servive
manager, ask him to call me back and I want my car.
Tues am - I dig out my records and call advisor with service invoice number showing they
worked on my windows. Why couldn't he find that in his computer? Advisor again starts
the conversation with "I'm really busy right now but if you make it quick....".
Tues pm - I go to pick up my car. Before I leave, I check the trunk and find two pairs
of roller blades. I don't own any roller blades. I check the mileage from the invoice
when I brought it in and compare it sitting there in the parking lot - 83 miles added...
I am not making this up..... Who can I call about this?
Thanks for any suggestions!