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#1 (permalink) Old 01-16-2004, 01:18 PM
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745 I 2002 Lemon Law Help Needed
I hate my car, its a Lemon........
Software update after software up date, in the shop for over 30 days still not fixed. Writing letter to the owner of dealer and dealing with bmw any suggestions for help would be helpful.
See draft of letter I am working on. I need a contact person at BMW like the name and phone number, address for the president.
Thank You in advance for any help and reading my story.
Steven Kay
Los Angeles
stevenjkay@aol.com


Mr. Frank Lin
New Century BMW Inc.
3001 West Main Street
Alhambra, California 91801

Dear Mr. Lin,

I have great praise for your company and staff at New Century BMW. Having been a loyal customer for many years, buying cars from Mr. Eddie Yeh and referring him all my friends and colleges to buy cars. Ms Yvette Quinonez in your service department has been the best and has treated me with the best service possible. Your driver Al is the greatest, he finds me to pick up and return my car where ever I am, as a realtor selling high end homes he will meet me at my listing, in-between showings, at the gym, always on time and with a smile, which is not easy to do in Los Angeles traffic.

I am greatly dismayed and disappointed with my 2002 745 I BMW. I accordance with section code 1793.22 California Lemon Law, I here by request that this car be taken back under the stated statue.


California's Lemon Law - California Civil Code Section 1793.22
California's consumer warranty law requires the manufacturer of a new motor vehicle leased or sold with a manufacturer's written warranty to repair the vehicle during the warranty period so that it conforms to the warranty within the first 18 months of purchase or 18,000 miles, whichever occurs first. The vehicle may be a new car, van, truck or the chassis portion of a motorhome, but it must have been purchased or leased for nonbusiness use.
If the manufacturer or dealer cannot fix the vehicle to conform to the warranty within a "reasonable" number of repair attempts, then the manufacturer must replace the vehicle or reimburse the buyer or lessee for its purchase price, whichever the consumer prefers (less a mileage offset for the consumer's use of the vehicle prior to the first repair attempt), subject in certain cases to arbitration that the consumer may or may not accept.
The Lemon Law uses a presumption as a guideline for determining whether a "reasonable" number of repair attempts have been made on a new vehicle. In order for the buyer or lessee to use the Lemon Law presumption, all of the following must be true:
The vehicle must be one that qualifies as a "new motor vehicle" as described above.
The vehicle's problems must be covered by the manufacturer's warranty.
The problem(s) must occur within the first 18 months of delivery or 18,000 miles on the odometer, whichever occurs first.
The problem(s) must substantially reduce the use, value, or safety of the vehicle to the buyer.
The problem(s) are not caused by abuse of the vehicle.
The manufacturer has not fixed the problem(s) after four or more attempts or the vehicle's problem(s) could cause death or serious bodily injury if driven and the manufacturer or dealer has made at least two unsuccessful repairs attempts; or the vehicle has been in the shop for more than 30 days (not necessarily in a row) for repair of any problem(s) covered by its factory warranty and if the warranty or owner's manual requires you to do so, that you have notified the manufacturer about your problems. (Best done in writing.)
If all of these criteria are met, the Lemon Law "presumes" during the first 18 months/18,000 miles (whichever comes first) that the buyer or lessee is entitled to a replacement vehicle or a refund. However, a replacement or refund may not be automatic since the manufacturer is entitled to prove that no problem exists, that a reasonable number of repair attempts have not been made, or that the problem does not substantially impair the vehicle's use, value or safety. This is predicated upon the consumer's decision to utilize the manufacturer's arbitration program, which they are not required to do unless they decide to pursue the "presumption" rule.
Even if the vehicle does not fit the 18 month/18,000 mile "presumption" criteria, consumers may still be entitled to a buy back if the vehicle has been subject to a reasonable number of repair attempts ANY TIME during the entire New Vehicle Limited Warranty period, which is typically 3 years/36,000 miles, or 4 years/50,000 miles, depending on the manufacturer.
Note that if the manufacturer of the vehicle offers a certified arbitration program, the buyer or lessee must utilize the arbitration program only if they wish to use the "presumption" rule, which is in effect only during the first 18 months/18,000 miles of purchase/lease date. After that date (and during the entire period of the balance of the manufacturer's New Vehicle Limited Warranty period), there is no requirement that a consumer must utilize arbitration, so a consumer may directly contact a Lemon Law attorney if they wish. If the consumer wants to use a Lemon Law attorney during the first 18 months/18,000 mile of purchase/lease of the vehicle, they may also do so if they wish, if their vehicle meets the requirements of the Lemon Law.
Note: Consumers must be aware that 3 potential decisions are awarded as a result of a arbitration hearing. 1. Repurchase or replacement of vehicle; 2. Denial of request for repurchase or replacement of vehicle; 3. Repair decision "award", allowing the manufacturer another attempt to repair the vehicle. The automobile manufacturer may also try to "settle" the consumers case by offering "solutions" such as a free Service Contract, refunded payments, "next vehicle" discount coupons or other offers to avoid the arbitration (whether before or during the Arbitration). Consumers should know that arbitration is not publicly funded by any state or governmental agency, but rather by contributions made by the automobile manufacturers.
Consumers must also be aware that though the arbitrator's decision is not binding on the consumer, that any documents, audio recordings, statements by any/all parties, the consumers decision to reject a repair attempt decisions, etc., can be used by the automobile manufacturer against the consumer in a later civil court action.
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#2 (permalink) Old 01-16-2004, 02:42 PM
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#3 (permalink) Old 02-01-2004, 02:41 PM
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I did the same thing on January 5, returned the car to dealership after so many problems. All I have gotten so far is a form letter from BMW saying they are investigasting the matter and will get back to me. I have a friend with a similar situation, he returned the car also about two months ago and they gave him a new 2004 with new warranty and everything, so that is what I am expecting. Let me know if you the outcome of yours and I'll do the same when I hear something new. Thanks!
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#4 (permalink) Old 02-01-2004, 03:15 PM
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How can BMW let something like that pass and go on to the assembly line? Is this a big problem? I mean isn't it more than just a few 745iLs with problems? I hope this doesn't represent what BMW will become. The 745iLs are nice cars, but I don't understand how BMW did this? Well hopefully BMW won't give you 745Li owners a hard time. I also hope that this doesn't destroy BMW's reputation. They really make good cars, but this model just isn't what BMW intended to do.
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#5 (permalink) Old 02-01-2004, 04:24 PM
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If your are in California, check out lemom law lawyerNorman Taylor's web site.

BMW of North America, LLC.
300 Chestnut Ridge Road, Woodcliff Lake, NJ 07677
Telephone : +1 201 307-4000
Telefax : +1 201 307-4095
Web sit : http:\\www.bmwusa.com

Chairman & CEO : Tom Purvis
Exec. V.P., Finance & CFO : Dr.Thomas Wittig
V.P., Marketing : James McDowell
V.P., Aftersales & Engineering : Hans Duenzl
V.P., Operations : Ed Robinson


Good luck!

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#6 (permalink) Old 04-03-2004, 09:28 PM
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Quote:
Originally posted by AOlenicoff@Feb 1 2004, 03:21 PM
I did the same thing on January 5, returned the car to dealership after so many problems. All I have gotten so far is a form letter from BMW saying they are investigasting the matter and will get back to me. I have a friend with a similar situation, he returned the car also about two months ago and they gave him a new 2004 with new warranty and everything, so that is what I am expecting. Let me know if you the outcome of yours and I'll do the same when I hear something new. Thanks!
I have a 2003 745i that has been in the shop 11 times in the first 6 months. BMW NA would do nothing for me after repeated letters and requests, and I have had to go to an attorney and sue under the deceptive trade practices act.

The car's nav, phone, and stereo amp have been replaced 2x. The car idles rough, rolls backwards when engaged in drive. It is terrible and the worst experience of my life. This is my third BMW in a row (3 convertible, 98 5 series, now this 7 series) and I will never again own a BMW.
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