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5-Series (E12,E28, E34, E39, E60) Chat relating to the BMW 5-Series of all generations. Specific models include: BMW 518, BMW 520, BMW 520i, BMW 530i, BMW 528i, BMW 530i, BMW 518i, BMW 524d, BMW 525i, BMW 525e, BMW 528e, BMW 540i, BMW 535i, BMW 520d, BMW 525td, BMW 525d, BMW 530d, BMW 525i/xi, BMW 530i/xi. (BMW 5-Series Forum)

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Old 02-12-2005, 01:42 AM   #1 (permalink)
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khansdad is an unknown quantity at this point
DO NOT GO TO SANTA MONICA BMW.

-They have an F rating with the Better Business Bureau (Lowest grade out of 11 ratings)
-They have 14 complaints within the last 36 months filed at the BBB.
-The complaints seem to relate mostly to their Service Department and Used car sales.

You can read all the details at the Better Business Bureaus website:
http://www.labbb.org/BBBWeb/Forms/Business...anyID=45015&sm=

I recently brought my car in there for service and it was quickly back in the shop for a related problem that they felt no accountability for. During the process I was shocked at the Service Departments rudeness and outright lies. I spoke to their Service Manager and was surprised to find a similar attitude. He even refused to give any contact information, even e-mail, for anyone senior to lodge an official complaint.

In logging a complaint with the Better Business Bureau I noticed their company rating and their complaint statistics, which I thought should be shared.

Please pass this on to other BMW owners. Don't let them get screwed like i did.
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