The service guy told u correctly, lifting the handle FIRST then working the key is the correct procedure. The problem is that over the years on these older cars the lock mechanisms tend to wear out and then the overide feature will not work as it was intended to. Your best bet is to lube the lock cylinder and keep trying. You didnt mention whether or not you thought the battery was dead? If you think that is the problem then another option would be breaking in to the engine compartment and using jumper cables or a booster pack to power up the vehicle, then unlocking the car with the key. This is a good example of why you should maintain your car and not let things like lock problems stay unaddressed for a year, because now that the other side has failed too you have yourself in a predicament. My suggestion is to somehow get into the vehicle and then have both locks repaired at a qualified facility right away without hesitating so that you dont find yourself in this situation again.
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