Ok guys, the tumblers were worn, so they called a BMW dealership close by and they said they would not order the part until they received a copy of my license and registration....to ensure the shop is not trying to steal my car.... the shop is bonded up to $1,000,000 dollars, and it is illegal to even request personal information as far as I know. So the deal is they want my information to send me stuff and try to get me over there and paying them. This is stupid. My dad has to send a copy of his license, since his name is on the registration, and the registration has to be hand delivered because it has some oily stuff on it and it cannot be faxed. The guy is calling another BMW place and seeing if they try the same bull crap. I hate dealerships with a passion, I just want my car fixed. I have to walk 1/4 a mile to and from classes, eating, meetings, and everything else because of this, and I cannot go home for my grandmother's 90th birthday all because they have to play their retarded little games. They want independent shops out of the picture completely. I am disgusted at the moment.