Quote:
Originally posted by pamato@Nov 24 2004, 07:21 PM Just Replace it. I just had mine done a month ago.
Paul [snapback]236731[/snapback] |
i got an email back from bmw
Dear Mr Marshal
Thank you for your recent e-mail communication dated November 21, 2004 with
regard to the radiator within your BMW vehicle.
We can confirm that BMW ensure that all of our components are constructed to
the highest build quality tolerances. With this being the case, we would
like to think that our customers experience fewer problems with our products
than they might with other brands. We were naturally concerned to hear of
the difficulties that you have been experiencing with your vehicle.
Please be advised that Service Departments of our dealerships are our
technical representatives and with this in mind, we would request that you
discuss your concerns with the Service Manager of your local BMW dealership.
The Service Manager will be in a position to inspect your vehicle and
address your concerns accordingly.
In closing, we are sorry that you have had cause to contact us under such
circumstances but remain confident that, upon discussion with the Service
Manager of your local BMW dealership, your concerns will be suitably
addressed.
Please be assured of our attention should the need arise at any stage in the
future.
Yours sincerely
Tom Nicolle
Customer Service Executive
BMW Group
Great Britain
Tel: 0870 5050 160
Fax: 0870 5050 205
Email:
customer.service@bmw.co.uk
-----Original Message-----
From:
AndyMarshal@aol.com [mailto:AndyMarshal@aol.com]
Sent: 21 November 2004 22:57
To:
customer.service@bmw.co.uk
Subject: 1999 540 automatic
Hello, I have been the proud owner of a bmw 540 for the past few months and
have been very pleased ith performance and build quality. However i have
recently noticed a crack around the top section of the radiator which is
slowly leaking coolant.
My car has 64000 miles on the clock and a full bmw service hiatory, surely a
car of this calibre should not get trough a radiator at this age. Having
performed a search on the internet for this problem it seems to be a common
occurance on most e39's and is even considered on some web pages as a
"common fault".
Having considered bmw as a high quality car manufacturer, i find it hard to
beleive that this seems to be a common occurance especially on a low mileage
car with a full bmw service history.
I would like to know what bmw's position on this problem.
kind regards
Andrew Marshal
andymarshal@aol.com
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