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5-Series (E12,E28, E34, E39, E60) Chat relating to the BMW 5-Series of all generations. Specific models include: BMW 518, BMW 520, BMW 520i, BMW 530i, BMW 528i, BMW 530i, BMW 518i, BMW 524d, BMW 525i, BMW 525e, BMW 528e, BMW 540i, BMW 535i, BMW 520d, BMW 525td, BMW 525d, BMW 530d, BMW 525i/xi, BMW 530i/xi. (BMW 5-Series Forum)

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Old 12-04-2003, 06:52 PM   #1 (permalink)
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On Monday the 1st of December I went to Auto Alpina - Boksburg South Africa to get a key replaced for my 1996 525i. (the key fell into water). Thursday they told me that I have to bring my car in to them so that they can get the EWS number from it - no cost involved, today - friday, they called me to say that the key and the control unit needs to be replaced as the control unit is faulty. This is totally unacceptable. It makes me wonder that a high profile car manufacturer like BMW think their customers are stupid. Everything worked fine until the key got wet...how on earth can the control unit now be busted!!!. They had the nerve to tell me that I must now pay almost R4000 for a control unit that was not faulty. This is my third BMW, and I was looking forward to get another one. But after this I am seriously considering another car manufacturer. I asked them to leave it, I will disable the alarm myself. So they told me I'd have to pay for the diagnosis. I did not ask for any diagnosis. I only want a new key for which I am willing to pay. What should I do now?.
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Old 12-05-2003, 03:58 AM   #2 (permalink)
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You know "Shit Happen" talk to Manager or goto a different dealer in town?
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Old 12-05-2003, 09:23 AM   #3 (permalink)
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GO to another dealer (if available) and tell them you need a new key. If thewy need the ESW number, or whatever, then you give it to them.

What exactly is faulty with the control unit?
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Old 12-07-2003, 05:49 PM   #4 (permalink)
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there is nothing wrong with the control unit...it keep setting the alarm off because the last action was LOCK...which is 100% correct...the problem I think is that this dealer don't know how to unlock it...Now I've only plugged in one plug and everything on my computer works except the alarm...which is fine by me...I'm putting in a nice alarm that is better than the current one and you dont need funny keys for it...BTW I just found out how really easy it is to steal my own car....
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