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|3-Series (E46, E90) Chat relating to the BMW 3-Series from 1999 to Current. Models include: BMW 316i, BMW 318i, BMW 318Ci, BMW 320i, BMW 323i, BMW 325i, BMW 330i, BMW 328 Ci, BMW 328i, BMW 325i/xi, BMW 330Ci, BMW 320d, BMW 330d, BMW 335d.|
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| Originally posted by Q_BMW@Nov 17 2004, 03:49 PM |
I typed up a quick description of my horrific day at luxurymotors.com
hope it helps
Yes, that was exactly the problem; the car looked really good in the ad!!
Anyways let me give you a rundown of my experience with this dealer on Saturday.
So I call on Friday and put down a $1000 deposit(after the insist) on this car and take the early train up to Chicago (2.5 hours) on Saturday morning to get to this dealer at 10am. When I get there they tell me that the car is in the detailing shop and it’s just being waxed...etc...To make it look new before I drive it. I remained patient and continued to wait. I ended up waiting for 1.5 hours and only got to see the car at 11:30 when it was driven in from somewhere else.
Now here was the problem, I didn’t mind waiting but when the car came in it was dirty, like the rims had mud stains, the dash had dust...it was in no way even attempted to be cleaned. Even then, I ignored that fact and drove the car. The car did seem like a tank and much slower then my 96 328i that I sold, but I was warned about that fact by some ppl so assumed it was meant to be that way. Also, the windshield had a small crack in it, the shift knob came out in my hand, when the car was at low speeds the steering vibrated, the moon roof shade was bust......it was a leased car which made the picture clearer.
After all this I still negotiated a price, he didn’t move from his price but squeezed in some warranty which he said was 30 months and 30K miles from when this warranty expired. The car currently had around 13K or 13 months of BMW warranty left.
So we closed the deal on a price then, just before walking to the finance department I find out the car only comes with one key....the salesperson kept telling me it had xenon’s which when I went to check it did not have them. It was her mistake since the ad did not state it but they refused to take responsibility and simply said she was "new".
Now when I walk in the finance managers office, and right before I sign it he tells me your 30K 30 month warranty begins from today and overwrites the BMW warranty. I was SHOCKED!! I was like these guys keep hustling me around and just keep changing stuff. I was very annoyed but calm at this point and he tells me to pay 300 bucks more to add a yr to the non bmw warranty. I said it’s not the money anymore, it’s the principles. Then when he begins telling me interest rates he tells me 9.9%!!!! I was shocked again, and the lowest he went to was 7.99% after stating he would go under a big loss.
I said,” forget this deal; it doesn’t look like its working out for me". At this point the sales manager (Ricky) of that office closes the door and starts swearing at me. He was like, "what the f*ck, why are you trying to f*ck me over on such a good deal I am giving you...etc." At that point I said, thanks for making me wait for the car for 2 hours in the morning as it was apparently detailed...and calmly walked out.
That was probably the best decision I made!! Also, my buddy who came to check out the car with me, was told my the members there to park his car in the gas station next door as their customer parking driveway at the shop was packed, his car got towed. They were willing to work it out but once I cancelled the deal , this is what the he said " it’s your f*cking problem...deal with it yourself!"
So anyways, I left their place @ 3:45pm with most of my day wasted. Went online and found this other dealer. I went over to him, drove a 325i stick shift he had, and TRUST me that 325i flew when compared to that 330ci from luxurymotors.com . This told me for sure that car had been messed with in my opinion, cuz it felt like a tank.
Then at 5:!5 at that same dealer I drove the 330i that I ended up buying and man it FLIES.......I was out f that store in an hour, with a good price, a clean car. And 4.9% interest rate. Also the warranty I got here was 5yr 60K bumper to bumper for 1600 bucks, the guys at luxurymotors after cutting the price to half as part of our negotiation charged me 1500 for 30 month 30K.
I am so happy I did not buy the car at luxurymotors. I am a college student who will be graduating in a month, and went up just to get a good car. My friend who was with me was looking to get an X5 for his mom and an M3 for himself from luxury too because their inventory is huge, but don’t look like that is happening.
Also, I have talked to like 2 people so far, friends from Chicago, and when I mentioned luxury all they said was, if you told us you were going there before, we would have warned you..
In either case, not saying your car with necessarily be messed up too....it might be a nice clean one, but the people, service, slyness in misleading me with information, and a 330ci that felt like a tank are things I def want to share with people. I was fortunate I got to go up there and learn from this experience,.
Hope this helps. This post is not intended to offend anyone, it’s just a post about my horrible experience at luxurymotors.
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