My brother turns out to be a "letter writer" and sends this to BMW:
To whom it may concern:
I would like to begin by expressing what a pleasure it gives me to write this letter. As I am sure you know buying a car has consistently been voted among the most unpleasant experiences a person can have; not because having a new car is unpleasant mind you but because of the treatment customers consistently get at car dealerships.
My experience began at Fields BMW of Winter Park where I was greeted by a salesman whose name I will change to Jack for anonymity. Right from the start I was upfront with Jack, I told him I was interested in a 2009 BMW M3 which with a list of options would bring the car with taxes and all to roughly $72000 and I was looking to pre-trade my Mazdaspeed 6 as partial payment. So the ball began to roll, I explained to him that I was not flexible on options and color since if I was to spend that much on a car I wanted the car to be perfect. We discussed back and forth all the time Jack interrupting me to make random phone calls and fill out paperwork while I stared at the side of his head. Needless to say I began to get a bit annoyed at Jack since I felt I was being treated with the attention a man would get if he walked into a BMW dealership and asked to buy a 1970’s AMC Gremlin with a built in Flux capacitor and cheetah print seat covers. My point being; I felt he was intentionally wasting my time. To make a long story short, I sat with Jack for six long hours and with my patience wearing thin I gave him my final offer of $57,500 plus my car which he politely declined. According to Jack cars which have to be ordered from Germany don’t qualify for any kind of discount which I happen to know is false, so sitting at an apparent roadblock I stood up and walked away tired, frustrated and frankly quite angry.
Two days after meeting with Jack I decided to take a chance and simply drop by Fields BMW of South Orlando where as soon as I arrived a gentleman by the name of Mikhail Buozko introduced himself. A bit frustrated from my previous experience I must admit I presented the same deal to Mikhail and asked him to please give me a quick and no nonsense answer as soon as possible.
Now I have to go a bit off subject because I want to express my full surprise at meeting Mikhail. I am no stranger to the car business; my father has been in the Latin-American automotive market for over Forty years and has owned dealerships which represent brands such as Honda, Toyota, Mitsubishi, Land-Rover, Mack Trucks, General Motors, Opel, and Acura among others and I myself grew up in a car dealership. I admire my father very much because within a business which is generally believed to be somewhat dark and deceitful he always put the customer first and never cheated or defraud a client. His Idea was that you might cheat somebody once but all you are guaranteeing is that that individual will never buy from you again, and these are words that have always stuck with me.
Back to my original story Mr. Buozko asked me inside and requested I sit for just a few minutes while he analyzed the deal. To my utmost surprise he returned with a smile on his face and said… “We have a deal”! Mikhail and I sat and discussed the details and I have to say that he could not have been more attentive and accommodating to my requests, not only did he find a way to offer me more money for my car than Jack ever did but even managed to work in a few options into the car which I had compromised on because Jack had said they were impossible to obtain for that price. Happy and extremely satisfied I began to sign the paperwork to get the process of buying my new M3 on the way. After no more than two hours I went home awestruck at what a difference landing in the hands of a good salesman could make.
The next day however is when I truly began to understand what kind of a man Mikhail Buozko really is. Early in the afternoon I received a call from Mikhail informing me that unfortunately when we signed the paperwork for the vehicle he had forgotten to include the $1,300 GAZ guzzler tax applicable to the M3 because it was the first one he had sold. Needless to say I was a bit upset and sensing this Mikhail asked me not to worry about it and said he would call me back in ten minutes, and true to his word he did. Mikhail was very apologetic and said he felt terrible having called me in the first place but said that he had spoken to his manager Mrs. Cathy J. Courtney and they had decided that in the hopes of keeping the deal and in turn making a customer happy they would go ahead and push the deal through.
In closing, I took the time to write this letter because it is not every day one comes across a man of his word. I can honestly say that doing business with Mr. Bouzko and Mrs. Courtney was an absolute delight and I hope whoever reads this takes my experience into account and in some way acknowledges the wonderful work these individuals do on a daily basis. Let me assure you that if ever there is a friend or family member that so much as utters the words “new BMW” I will tell them exactly where to go and who to see. Thanks again to Mr. Mikhail Bouzko and Mrs. Cathy Courtney, against all odds they made buying a car one of the most pleasant endeavors I could have undertaken that Saturday afternoon.
Last edited by Tecni; 08-14-2009 at 10:31 PM.