Join Date: Apr 2004
Location: Whitby, Ontario Canada
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To say I am angry and disappointed is an understatement. Since I have bought my 2001 325Ci as a certified used car with 55000km on it 3 months ago, I have had the parking brake seize 4 times. I brought it to the dealership twice and had the brakes serviced twice. The last time I was in, I dealt with the service manager himself and he investigated the problem for me. He found out that the parking brake was indeed not serviced when it went through it's certification service like it was supposed to and so he appologized to me and had them make an adjustment on the parking brake. They made the cable much tighter, so now 2 clicks of the parking brake handle is as far as you can pull the parking brake at all and it's on full blast. I didn't like this change, but figured if this would stop the brake seizing problem, then that's fine.
All times but this time, I was able to use the engine to muscle the parking brake off and it would eventually release with a large bang sound. This time, it won't release at all (probably because the parking brake is on so insanely tightly). And since it is in my garage, I only have the option of putting it in reverse....and I don't want to gun the engine up so high that if the brake does release, that I go flying out of my house. The garage is narrow and I'd clip my mirrors almost for certain if that happened.
So I call Roadside 'assistance' and they said that all they can do is send a tow truck to my house and tow my car to the dealership. However, all dealerships are closed on the weekend so nobody would be able to look at the problem until Monday morning. This is bullshit. To make matters worse, I was also said that if the towtruck happens to damage anything on the car, it's not covered under warranty and would actually void my warranty. I couldn't believe my ears. What kind of roadside assistance is this??? I have never heard of this before and it makes no sense to me at all.
They also said that because my car broke down in a 'safe' zone and is less than 80km from my house (it IS my house), that they only cover up to $100 in car rental/taxi coverage. This is utter crap.
They either need to:
a) have a mechanic on call that would come to the car and fix it
B) have a complimentary car given to me for the weekend free of charge until they can have my car fixed on Monday
Needless to say, I am very disappointed in BMW for how they have this portion of their company setup. I am also disappointed that this problem is reoccurring. The story I have received each time is that the parking brake will seize anytime you put the car away wet. This is crap. They originally said that it's rust that forms....but how can rust form in 12 hours....and especially enough rust forming that the engine cannot force the brake to release??? I don't buy this story for a second.
What are my options here? I'm to the point where I want something drastic....like give me another used car of the same model/km level or my money back. I'm sick of this and if this problem is going to keep happening, then I don't want a BMW anymore. I'd be better off with a used Geo or something. The Geo may not drive nicely, but at least it drives :P
What do you think?