1st Gear Member
Join Date: Mar 2004
Location: New Hampshire, US
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I would of gone to the court on that issue...
Person pays BIG bucks for a luxury car with expectations , that car is made using factory' assembly and manufacturing process.
The car has major defect.
Now, after geting customer's money they offer customer to repear car at repear shop...
I have spend myself 6 years in automotive company designing components that currently used in cars. There is a BIG difference in process of assembly on the factory floor and in the local garage, even if it is BMW dealer shop.
No offence, to the BMW service techs, but level of control on factory floor by far outweighs delers shop. Granted, the service techs much more experienced and knowledgable, then your typical employee on assembly line.
Main thing, that is going to be changed sequence of assembly: car will be dissasambled, then assembled without tools jigs and fixtures used in typical assembly process.
Customer can get scratches in the areas, that not easyly accessible, thermal and sound insulation can be pulled off and reattached. Engine supports unloaded and loaded again. Engine alighnment on the support brackets will be changed.
Gosh, not everything will go wrong, but the chances that something will are very high.
And all that for the premium money collected for brand, spanking new, factory build car?
I would feel like been taken for the ride...
C'mon BMW, mistakes happens, the only time no mistake made, is when nothing is done. But have guts to take car with major problem, fix it and sell at discount, or give it to your executive' son-in-law, but give brand new car to a paying customer, as your contract with that customer states...