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3-Series (E46, E90) Chat relating to the BMW 3-Series from 1999 to Current. Models include: BMW 316i, BMW 318i, BMW 318Ci, BMW 320i, BMW 323i, BMW 325i, BMW 330i, BMW 328 Ci, BMW 328i, BMW 325i/xi, BMW 330Ci, BMW 320d, BMW 330d, BMW 335d.

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Old 02-03-2012, 05:30 PM   #1 (permalink)
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Leaking trunk on a 335 convertible – looks like a bucket is the solution

Maybe I will put BMW on it with a dodgy black marker

I am very surprised by BMW and their commitment to quality. I bought a certified series 2007 335 convertible (sport, premium, nav) about 1.5 years ago and the car is now 4.5 years old, been a good car so far but I recently found water coming out of the handle inside the trunk. I took it into BMW to get checked out and the GPS antenna is leaking somehow.

I thought no brainer, BMW will stand behind their product particularly since I bought it from BMW. Not cheap either, $48 k with taxes.

Service guys told me that they would not cover the fix which was a new antenna worth $450. Ok I thought, not upset yet and will call BMW customer service.

Spoke with them at the beginning of the week, they needed to review the case and today and answer is ”forget it”. This is a consumer problem.

I really tried to get the guy on the phone to say that the leak was by design (since it is leaking and not a wear item) and asked that he send me a letter to that effect. He said no one at BMW would send any such letter.

The only thing he did say to say, to my surprise, was that it is up to the customer to understand what could / would go wrong with a car and that cars are not supposed to last forever.

He did agree to send me a simple letter confirming that my trunk is leaking and that it is not BMW fault and I should have known better.

Too bad really, overall I do like the product and had great experience with my last BMW (a 2005 545). Not sure what I will do in the future.

Maybe BMW is sliding down the slippery slope toward volume/cost over brand/quality. Thought I would post this so no one else is challenged by what BMW thought they should have known in the first place.
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Old 02-04-2012, 10:39 AM   #2 (permalink)
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Thats bad and not a very good advert for BMW in your area... I would ask other owners with a similar car/year whether they have experienced this, if you get a positive reply then it would be classed as a common/known fault and BMW should offer to rectify this !!
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Old 02-05-2012, 12:15 PM   #3 (permalink)
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thanks, I will keep an eye out for others with the same problem.
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Old 02-05-2012, 03:10 PM   #4 (permalink)
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Is the antenna loose? Can you see where it's leaking?
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Old 02-05-2012, 06:08 PM   #5 (permalink)
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I didn’t look at it, BMW diagnosed the fault and I just accepted that they would have tightened it up if that would solve it.

I might take it apart and have a look.
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Old 02-05-2012, 09:10 PM   #6 (permalink)
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I would look at it and see if it's loose and their is a visible defect. If its held on by epoxy then it's possible te epoxy has failed. They may have used something that was close to the end of its shelf life or other factors may have effected it. If it is held on by epoxy the best solution would basically be to seal the hole with silicone or equivalent and have it re glued back on. Cheaper then a new antenna like BMW wants.
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Old 02-06-2012, 06:07 PM   #7 (permalink)
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That is a good idea, seal the hole from inside the trunk. I thought it might be a bolt on unit and I might try a new gasket.

I plan to work on it this weekend. In the meantime I hope it doesnt rain.
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