Leaking trunk on a 335 convertible – looks like a bucket is the solution
Maybe I will put BMW on it with a dodgy black marker
I am very surprised by BMW and their commitment to quality. I bought a certified series 2007 335 convertible (sport, premium, nav) about 1.5 years ago and the car is now 4.5 years old, been a good car so far but I recently found water coming out of the handle inside the trunk. I took it into BMW to get checked out and the GPS antenna is leaking somehow.
I thought no brainer, BMW will stand behind their product particularly since I bought it from BMW. Not cheap either, $48 k with taxes.
Service guys told me that they would not cover the fix which was a new antenna worth $450. Ok I thought, not upset yet and will call BMW customer service.
Spoke with them at the beginning of the week, they needed to review the case and today and answer is ”forget it”. This is a consumer problem.
I really tried to get the guy on the phone to say that the leak was by design (since it is leaking and not a wear item) and asked that he send me a letter to that effect. He said no one at BMW would send any such letter.
The only thing he did say to say, to my surprise, was that it is up to the customer to understand what could / would go wrong with a car and that cars are not supposed to last forever.
He did agree to send me a simple letter confirming that my trunk is leaking and that it is not BMW fault and I should have known better.
Too bad really, overall I do like the product and had great experience with my last BMW (a 2005 545). Not sure what I will do in the future.
Maybe BMW is sliding down the slippery slope toward volume/cost over brand/quality. Thought I would post this so no one else is challenged by what BMW thought they should have known in the first place.