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3-Series (E46, E90) Chat relating to the BMW 3-Series from 1999 to Current. Models include: BMW 316i, BMW 318i, BMW 318Ci, BMW 320i, BMW 323i, BMW 325i, BMW 330i, BMW 328 Ci, BMW 328i, BMW 325i/xi, BMW 330Ci, BMW 320d, BMW 330d, BMW 335d.

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Old 02-20-2005, 01:08 AM   #1 (permalink)
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Dear friends, please give me some advices and suggestions. What can I do now?

This problem has happened 5 times within about one year, and 4 times within one and half months.

I bought a brand new 2001 BMW 325i. It ran great in the first two years.

On February 6, 2004, my car's "Service Engine Soon" light was on. I took my car to the local BMW dealer, and got it fixed. The following was the description in the report (receipt):

"Customer States check engine light on. Performed dis test, and replaced mass air flow meter. W/T for testing function of air flow meter."

After the dealer fixed the car, I didn't drive this car too much because I had another car and had a long summer vacation. When I had this problem on Feb. 6 2004, my car's mileage was 31,310.

On December 27, 2004, this "Service Engine Soon" light was on again. The mileage was 34,002. That means after driving 2692 miles, this problem happened again.

I took my car to the local BMW dealer, and the car was fixed again. The following was the description in the report:

"Customer states check engine light on. Perform dis test. Fault 227 & 228 fuel trim range exceeded. Test 02 sensors, check for vacuum leaks, replace defective mass air flow sensor. test drive and retest. no faults."

Unfortunately, on February 4, 2005, the same problem ("service engine soon" light) happened again. The mileage was 34,385. That means after 382 miles, the same problem happened again.

I took the car to the local BMW dealer again. The car was fixed again. The following was the description in the report:

"Customer states check engine light on. Perform dis test and read faults. Air mixture faults bank one and two. Replace air flow sensor and reset adaptation values. Clear faults and test drive. Recheck additive and multipicative. Both within specs (Spare Parts Warrant)"

On Feb. 10, 2005, after 340 miles, the same problem happened again. The mileage was 34,725. The same dealer kept my car for a few days and fixed my car. I was told that they tested my car and tried to make sure there was no problem anymore. The following was the description in the report:

"Customer states check engine light on. See history. Performed dis test, found fault code 227 and 228. Both are for fuel trim both banks. Puma case #4703492 checked adaptation values, multiplicative values were out of range, -8.0 both banks. Replaced purge valve and test drove car per puma directions, adaptation values are now within specs, -.94 on Bank 1 and -.86 on Bank 2."

I got my car back on Tuesday, February 15, 2005, but the exactly same problem happened again on Saturday, February 19, 2005. Just after 4 days! I drove the car for about 200 miles after the last repair.

Dear friends, please give me some suggestion - What can I do? My car is still under warrantee now, but the warrantee will be expired on March 13, 2005. Just about 20 days away!

What can I do? Should I make a complaint? Who should I talk to? Should I ask for extended warrantee from the dealer for free? What is Lemon car? Can I say my car is a lemon car?

Please give me some advices. Thank you so much!!!!
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Old 02-20-2005, 05:24 PM   #2 (permalink)
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Sounds like you got a real shitty car on your hands. Man I wish you could correct that problem like any other product, return it for an even exchange.

Here is what the Lemon Law says.....

Click Here

I hope it helps you out. I don't think that BMW would care much about what one person says. One voice gets lost in thousands. Goodluck

Dough

PS, for NJ, the law is as such: Click Here
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Old 02-20-2005, 06:29 PM   #3 (permalink)
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Well,
At this point it is time to talk directly to the service manager. At the dealership, especially large dealerships sometimes problems like yours can slip through the cracks. What yu can do to help is to make sure that the service manager is aware of the several return visits for the same complaint and your unhappyness about the situation.

A lot of times what happens at the dealer is that the level of communication is poor and a technician will get the car and have no idea about your service history. They then in turn replace the mass air sensor because it is the most logical thing to replace. They do this not knowing that it has alredy been replaced multiple times for the complaint.

So my advise is to contact the service manager directly and let him know of your concerns. Tell him that you want the shop foreman involved in any repair attempts, and before your car is returned you want the Shop foreman's stamp of approval on the car. Tell him that you want the Foreman to drive the car for a minimum of 3 drive cycles before the car is returned to you. By submitting a PUMA case the Dealership has already involved BMW in the repairs. This means BMW has documented info on the complaint. This means if your warrantee runs out they should still take care of this problem as it was recorded during the warranty period. The dealership should continue to involve BMW's technical support in order to get to the root of the problem and if necessary a BMW field engineer needs to come out and assist in the diagnosis. Hopefully by consulting the service manager and letting him know of your disappointment with his service dept. this will get him to take a proactive approach at getting the problems handled at a high priority. If not then you need to call BMWNA and get them involved yourself.

One more thing on the technical aspect of this. The technicians should NOT be clearing the adaptation values after making a repair attempt. They need to make the attempt and then drive the car while monitoring the adaptation values. If their attempt has rectified the problem then the adaptation values will follow a trend towards coming into spec. and then eventually fall back into spec. This is the proper way to diagnose.

Hope this info helps. Let us know how things turn out.

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Old 02-20-2005, 08:37 PM   #4 (permalink)
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A lot of times what happens at the dealer is that the level of communication is poor and a technician will get the car and have no idea about your service history. They then in turn replace the mass air sensor because it is the most logical thing to replace. They do this not knowing that it has alredy been replaced multiple times for the complaint.

This is very disturbing indeed........I don't think I want BeelZ to read this one
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Old 02-20-2005, 11:24 PM   #5 (permalink)
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Thank you so much for all your responses. They are very helpful. I'll talk to the service manager directly on Monday. I'll let you know the results later.

BTW, what is a PUMA case? Could you please explain this a little bit? Thanks a lot!
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Old 02-21-2005, 12:37 AM   #6 (permalink)
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PUMA is basically like an email to BMWNA's technical hotline. It is only avail to BMW dealership master technicians and shop foremen. It is the dealer tech's connection to suport from BMW.
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