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3-Series (E46, E90) Chat relating to the BMW 3-Series from 1999 to Current. Models include: BMW 316i, BMW 318i, BMW 318Ci, BMW 320i, BMW 323i, BMW 325i, BMW 330i, BMW 328 Ci, BMW 328i, BMW 325i/xi, BMW 330Ci, BMW 320d, BMW 330d, BMW 335d.

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Old 02-15-2005, 10:17 AM   #1 (permalink)
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I took my car to the dealer because it wouldn't start! Turns out it was flooded so they fixed that, I paid for that portion, and as they were bringing it out for me to pick up all the warning lights except the service engine came on.

They told me it is the Dsc control unit that was bad and want me to pay for it. It wasn't bad before i brought it in so I don't think I should have to pay for it and the car is only 37 miles over warranty. I think that is bullshit that BMW won't fix that. ghead

Has anybody had this problem with the DSC? And does anybody know what the part number is and how hard it is to install one? Thanks
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Old 02-15-2005, 11:33 AM   #2 (permalink)
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its not a DIY job as it requires encoding. I would push really hard by talking to the service manager and try to get them to do a "goodwill" repair. If you are still under warranty by time and only are slightly over on miles then the service manager has the authority to do so. You're just gonna have to push. While I doubt they caused this (its prob coincidence) it would be a good gesture for them to take care of you on this expensive repair if they want to keep your business in the future.

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Old 02-15-2005, 12:56 PM   #3 (permalink)
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I talked to the service manager this morning and they are going to take of me. which I appreciate and will show that in the future by buying from them again. But I don't think that I should have had to take that action.

But on the other hand I am an honest person and their are some not so honest people out there and BMW has to protect themselves.

Dirty tool are you and I the only ones on here? Thanks for the reply
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Old 02-15-2005, 01:57 PM   #4 (permalink)
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Quote:
Originally posted by oscaroc@Feb 15 2005, 10:56 AM
I talked to the service manager this morning and they are going to take of me. which I appreciate and will show that in the future by buying from them again. But I don't think that I should have had to take that action.

But on the other hand I am an honest person and their are some not so honest people out there and BMW has to protect themselves.

Dirty tool are you and I the only ones on here? Thanks for the reply
[snapback]292346[/snapback]
LOL no, several people here. I think because I have been home during the day lately ive just been quick on the draw with replies. But as soon as i get over this flu these others guys are gonna have to step it up!
Glad to hear dealer is taking care of you. Its the right thing to do. Unfortuneately with the politics of BMW you have to make a stink to get this done. Otherwise every person would come in out of warranty wanting free repairs. Anyway good luck and let everyone on the board know how it turns out.
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Old 02-15-2005, 02:33 PM   #5 (permalink)
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I've been in a similar situation before. I'd found a paint chip on the back of my 7 after getting service. The service person said that it wasn't their fault. (conveniently for me there was no mention of that chip in the walk around inspection) I told the service manager about it...within a minute they handed me touch-up paint, a pack of wax, and a voucher for their store. (ended up being cufflinks) It was a great gesture and they've kept my business, but with all of that does it sound like they knew more than they were saying?
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Old 02-16-2005, 09:22 AM   #6 (permalink)
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Quote:
Originally posted by ///Matt@Feb 15 2005, 03:33 PM
I've been in a similar situation before. I'd found a paint chip on the back of my 7 after getting service. The service person said that it wasn't their fault. (conveniently for me there was no mention of that chip in the walk around inspection) I told the service manager about it...within a minute they handed me touch-up paint, a pack of wax, and a voucher for their store. (ended up being cufflinks) It was a great gesture and they've kept my business, but with all of that does it sound like they knew more than they were saying?
[snapback]292408[/snapback]

Although I don't have near as many cars (forget Beemers) as ///Matt, I recently purchased a 2000 323i from Momentum BMW in Houston/Katy. This wasn't my first trip to, or purchase from, a dealership. However, I was disappointed, more like disgusted, about the indifferent manner in which I was treated by several BMW sales people and representatives. While I was test-driving the car, my roommate had the 'audacity' to sit in a 6-series on the showroom floor. He was rudely told by one of the sales people that 'that car had been sold and to get out of it'. This friend of mine isn't American, but his family is worth in excess of $100 million US.....He could have bought and sold the dealership many times over, and yet, him and I had to sit and listed to the rude and disrespectful manner of the BMW reps.....A simple car purchase became a 3 hour ordeal, with the dealer springing hidden/last minute charges as I was signing the invoice, and then refusing to let me drive the car home....

I think that for a paint chip, raising a noise works, but what you do when the dealership behaves in such an unacceptable manner....??
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Old 02-17-2005, 08:47 PM   #7 (permalink)
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Bmw finished with my car today and they told me that the control unit wasn't bad but they did have to reprogram it with new software. What that means I don't know but it is nice to have my car back.
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