Dealer Damaged My Bumper - BMW Forum - BimmerWerkz.com
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#1 (permalink) Old 02-28-2005, 01:26 PM
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I recently brought my car to a dealer to put on the front license plate holder and install the alarm. During the process the technician put a small dent on my bumper probably while prying out the original black molding. I found out after I got home.

Now they offer to fix it, should I let them? Or just ask them to compensate me by waving the labor during my visit? Or just forget about it?

I don't want to be unreasonable but I was really pissed of the carelessness of the technician. It was minor things like this that differentiate the best from the rest I guess.

BTW, I am very happy with my 1st BMW and just found out yesterday that the headunit actually plays MP3s!!!
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#2 (permalink) Old 02-28-2005, 02:09 PM
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I would definately bring the car back and ask for replacement. If they damaged it, they have to replace it. Don't compensate for anything. Your car is new, you are the one driving, it will bug you every time you see it. Don't let that ruin the fun of driving.

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#3 (permalink) Old 02-28-2005, 03:42 PM
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The very same thing happened to me, wongtomm. I remember I was really pissed. Then they offered me to fix it for free and I accepted. I don't know how they did it, but it's just like new now. I looked hard and couldn't find one single flaw. And as for asking for a replacement, naaah, they wouldn't offer free repair if the thing is not repairable. You're not talking about any other car service, you're talking about a BMW dealer.

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#4 (permalink) Old 02-28-2005, 07:31 PM
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Quote:
Originally posted by AIO@Feb 28 2005, 01:42 PM
The very same thing happened to me, wongtomm. I remember I was really pissed. Then they offered me to fix it for free and I accepted. I don't know how they did it, but it's just like new now. I looked hard and couldn't find one single flaw. And as for asking for a replacement, naaah, they wouldn't offer free repair if the thing is not repairable. You're not talking about any other car service, you're talking about a BMW dealer.
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Thanks for the comment, I will bring it back for them to fix it. Hopefully it turns out ok...

I probably will still ask them to waive the labor they charged me on the alarm because of the hassle they caused. Never hurt to ask.
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#5 (permalink) Old 03-01-2005, 09:33 AM
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NEVER take your car to the dealer, unless you are going for warranty

I believe that there was one guy on bimmerforums that took his car (E46 M3) to the dealer, and the crashed it on a "test drive"

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