Chapman Bmw On Camelback Alarm Incompetence - BMW Forum -

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post #1 of 1 (permalink) Old 02-05-2005, 04:13 PM Thread Starter
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zach is an unknown quantity at this point
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I bought the OEM BMW Alarm off eBay for my 2001 330i. Installed it myself in a couple hours. Took it into Chapman BMW on Camelback here in Phoenix at 7am this morning to get the alarm activated, for $124.

I asked the service advisor to also do some other programming (DRLs, autolocks), while the car was hooked up to the computer, but she told me it would be a separate charge. I told her forget it then, just activate the alarm AND set it so that only the remote can disarm the alarm. This confused everyone I spoke to; I told them it was common in NJ because of the car thefts and vandalism there. They asked me if I knew how to do it exactly and I told them that a friend did. No, I will not call him at 8am Saturday morning and ask him an alarm question.

I waited 40 minutes -- the tech came back and said he didn't know of any option like that. I sighed and asked, once I get the instructions, can I bring it back and have you guys do it? Sure, I was told.

They washed it, which was nice, but that took another 30 minutes. I signed the bill ($124 + 10% for shop supplies, so + $12.40 <--- Does that sound bogus to you? What shop supplies are used in computer programming? and $1.00 for tax, total was $137.40) and went outside to my car. The chirping is great, I love it. Not too loud, but not silent either. The clown nose blinking is sleek; I can't wait to see it at night.

However, I had my doubts about their intelligence. I drove my car to a side lot, rolled the windows down partway, turned the car off, exited the vehicle and locked it. It chirped. I waited. And I waited. I stuck my arm through the window -- no siren. WTF. I tried a MILLION different combinations of ... arming it while in the car (tech told me it won't arm until door has been opened, closed, so that explains why it didn't arm), windows all the way down, part way down, barely down, sunroof open... I waited 30 seconds. 5 minutes. 10 minutes. 15 minutes. And every length of time in between.

I went back in to get the tech, he came out and we did the same tests. He grabbed an ultrasonic sensor from another car, put it in, and we did the tests. Nothing. He showed me three pages of printouts from their GT1 computer, we couldn't find ultrasonic/tilt (because I knew if ultrasonic wasn't active, neither was tilt) sensor mentioned anywhere. They were busy with other cars for the rest of the day, so I made an appointment to come in at 7am Monday morning. OMFG OMFG OMFG. Even though I'm 19, they'd better not give me flak for getting a loaner. I have to get to work and this is their incompetence. Not only did I lose 3 hours of my Saturday morning, I'm further inconvenienced by bringing it again.

The service advisor asked me to look on the Internet for how exactly to activate it properly. So I'm doing their work, too. I might be blowing this up more than it should be, but I am a little upset. I really want that $12.40 back, too, heh.

short version: What is the procedure for properly activating the ultrasonic/tilt sensor? My dealership doesn't know how to do it and are making me come back after already waiting 3 hours for them to activate it.
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