Can't Believe This Happened.... - BMW Forum - BimmerWerkz.com
3-Series (E46, E90) Chat relating to the BMW 3-Series from 1999 to Current. Models include: BMW 316i, BMW 318i, BMW 318Ci, BMW 320i, BMW 323i, BMW 325i, BMW 330i, BMW 328 Ci, BMW 328i, BMW 325i/xi, BMW 330Ci, BMW 320d, BMW 330d, BMW 335d.

View Poll Results: How would you rate BMW's service where 1 is terrible and 10 is fantastic
1 to 2 1 25.00%
3 to 4 1 25.00%
5 to 6 0 0%
7 to 8 1 25.00%
9 to 10 1 25.00%
Voters: 4. You may not vote on this poll

 
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#1 (permalink) Old 09-03-2010, 03:32 PM
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Angry Can't Believe This Happened....

for some reason the admin on this site deleted my account so I have to post this again - about my experience with BMW service.

I had to resort to contacting the President of BMW to finally fix the annoying noise at the back of my BMW. This was after taking my car to the BMW dealership four times over a two-year period to try fix the noise - which they never did.

I am convinced that this noise in the back of car is widespread among BMW 3-series cars (E90). I have now heard it in four different 3-series BMWs and I was told by a BMW representative that they have had other people complain about the same issue. I have a formal BMW Field Report with pictures explaining what was causing this noise and how technicians should fix it.

Ever since taking possession of my 2009 328i BMW (E90) there has been an annoying intermittent clicking or ticking noise that seemed to be coming from the rear window area, near the top of the seat, or where the rear window meets the rear parcel shelf. I finally complained to the CEO of BMW in Germany, Norbert Reithofer, BMW Canada President Franz Jung, and BMW Canada Director of Aftersales, Stephan Kuester. BMW head office assigned an expert technician who identified the problem and fixed it.

It was necessary to get BMW head office involved since their dealer service was a nightmare - apparently incompetent, rude, patronizing and they didn't seem to care less about putting the time and effort into resolving the problem. Their typical M.O. was to claim they couldn't hear the noise, even though on a couple occasions I was in the car with them when they heard the noise. This seems to be the Modus Operandi at BMW when they cannot or do not want to resolve a noise - just deny hearing it. On two occasion when I went to pick up my car they said they didn't have time to have a proper look at it because they had too many cars to service and they ran out of time...even though I had scheduled a service 2 weeks in advance.

I was so furious at one point that I called the owner of the BMW dealership to discuss it with him. He sort of chuckled when I told him about the extremely poor service and rude BMW service representatives and manager. He said that noises are incredibly difficult to resolve and it was a waste of time to try more than once. He never apologized and his manager actually said that if I am not satisfied I should probably get my car serviced elsewhere. Unbelievable.

If you have the same problem please let me know.
You can download the BMW Field Report at this link: http://complaint.pro/bLaCBB
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#2 (permalink) Old 09-04-2010, 11:12 AM
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I DON'T UNDERSTAND WHY THE ADMIN KEEPS DELETING MY ACCOUNT. DO YOU WORK FOR BMW??

has anyone experienced the same thing with bmw as I have with noises?
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#3 (permalink) Old 09-04-2010, 11:51 AM
OMFG another one!?
 
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witeshark is just really nice witeshark is just really nice witeshark is just really nice witeshark is just really nice witeshark is just really nice
The thread has had many reads without replies. No staff here works for BMW. Apparently no one here has had issues with the noise.

BMW

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#4 (permalink) Old 09-04-2010, 12:04 PM
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Quote:
Originally Posted by witeshark View Post
The thread has had many reads without replies. No staff here works for BMW. Apparently no one here has had issues with the noise.
Witeshark - are you the admin?

The admin keeps blocking my account. The only reason I imagine they would do that is if they work for BMW or get paid by BMW. Doesn't seem to be a very 'free' forum if you get blocked for being critical of BMW.
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#5 (permalink) Old 09-04-2010, 12:32 PM
OMFG another one!?
 
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witeshark is just really nice witeshark is just really nice witeshark is just really nice witeshark is just really nice witeshark is just really nice
The list of forum staff/leaders is on the front page. I'm not the admin. No staff here works for BMW, if you posted more than once on the same topic those posts may be deleted. As to that issue and your account, I'll let the relevant staff answer for themselves as they choose.

BMW

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#6 (permalink) Old 09-04-2010, 02:34 PM
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I think they just delete it because your just kinda flamming, no offence since I understand your frustration.
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#7 (permalink) Old 09-04-2010, 04:34 PM
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I am an admin here.

Um, that's not our style. We all work for free here and we ourselves, the bimmerwekrz staff, are critical of BMW when it fits and just about always are critical of their service department.

What was your original account name? Perhaps you posted a link that looked like spam (unwanted advertising) and your account got deleted because of that. Again, please provide your last username (or PM me the email address that you used to sign up) and I will check and provide an explanation.

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#8 (permalink) Old 09-05-2010, 12:32 PM
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Thumbs up

Quote:
Originally Posted by drz View Post
I am an admin here.

Um, that's not our style. We all work for free here and we ourselves, the bimmerwekrz staff, are critical of BMW when it fits and just about always are critical of their service department.

What was your original account name? Perhaps you posted a link that looked like spam (unwanted advertising) and your account got deleted because of that. Again, please provide your last username (or PM me the email address that you used to sign up) and I will check and provide an explanation.
DRZ - thanks for the info. I don't recall what my original account was under. It's not important now. As long as I can keep this post up I'm happy. My post was identical to this one other than the first sentence.
I'm glad to hear I wasn't censored.
thanks
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#9 (permalink) Old 09-05-2010, 12:33 PM
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Question

Quote:
Originally Posted by Jwilsonball5 View Post
I think they just delete it because your just kinda flamming, no offence since I understand your frustration.
Jwislonball5 - not sure what "flamming" means where you come from, but where I come from it is derogatory and offensive. Hopefully you mean angry rather than homosexual...not that there's anything wrong with that
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#10 (permalink) Old 09-05-2010, 09:47 PM
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Quote:
Originally Posted by jackson000 View Post
Jwislonball5 - not sure what "flamming" means where you come from, but where I come from it is derogatory and offensive. Hopefully you mean angry rather than homosexual...not that there's anything wrong with that
Haha i didnt mean homosexual. I am a noob and just got a 02 325i so im just getting to know about these. but people say flamming on a different forum im on meaning that you are complaining or frustrated. And from your story I would be too. Sorry for the confusion friend.
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#11 (permalink) Old 09-06-2010, 03:17 AM
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People on forums say "flaming," with only one M, derived from the noun flame, as in fire. Like, you are being incendiary or inflammatory.

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#12 (permalink) Old 09-06-2010, 12:35 PM
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Quote:
Originally Posted by Jwilsonball5 View Post
Haha i didnt mean homosexual. I am a noob and just got a 02 325i so im just getting to know about these. but people say flamming on a different forum im on meaning that you are complaining or frustrated. And from your story I would be too. Sorry for the confusion friend.
No Problem
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#13 (permalink) Old 09-08-2010, 11:58 AM
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Has anyone else experienced or is anyone else experiencing this clicking noise in the back of their BMW?
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