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3-Series (E46, E90) Chat relating to the BMW 3-Series from 1999 to Current. Models include: BMW 316i, BMW 318i, BMW 318Ci, BMW 320i, BMW 323i, BMW 325i, BMW 330i, BMW 328 Ci, BMW 328i, BMW 325i/xi, BMW 330Ci, BMW 320d, BMW 330d, BMW 335d.

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Old 05-24-2005, 05:14 AM   #1 (permalink)
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I have been suffering with rattling coming from the rear of my 330i. The dealership finally diagnosed it as faulty rear shock mounting. I booked the car in to get it fixed under my warranty, but had a call when they went to start the work, saying they couldn't as they need to access it via the boot, and I have a custom build stereo system moulded and fixed into the boot. Initially I was annoyed, but looking at the problem, I can see it is not their fault, and they are not trained to remove and re-fit non standard equipment, especially the amout I have fitted. The company that designed and fitted my system have been really nice and said they will only charge 100 (plus 20 to fit an interface cable so my Sony head unit works with my multifunction steering wheel) to remove and re-fit everything for me.
I wrote an email to BMW UK Customer Services from an address off BMW.co.uk ,asking if there is anything they could do about my 100 bill, in view of the customer loyalty in the past to BMW. I have just had a call from someone from Customer Services who was realy nice. He explained as I guessed that it is not BMW equipment and they cannot be responsible for its removal and re-fit, but he did realise that I am a devoted BMW customer, and that they will pay half for me. I can't ask for more than that.... You wouldn't get that kind of service from Ford!! )
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Old 05-26-2005, 10:08 AM   #2 (permalink)
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That's really nice of them. Nissan would have told me to get lost.
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