Alarm/motion Sensor Question

[TDiddy]

Installed out alarm last weekend, had it activated on Tuesday. Tested it out at home, and had absolutely no indication that the alarm had been activated. Couldn't set it off with the panic button, couldn't set it off from inside. Took it in this morning to have them double check the activation.

The service rep left a msg. saying that the interior motion sensor was installed improperly, so they want to charge another 1/2 hr labor to reprogram it again. Is this even possible? I thought that the wire end was keyed, and you could only plug it in one way. Could be wrong though, and wanted to check before I call BS with the rep.

Thanks,
Tom

[jimwh]

Originally posted by TDiddy@Apr 21 2005, 10:09 AM
Installed out alarm last weekend, had it activated on Tuesday. Tested it out at home, and had absolutely no indication that the alarm had been activated. Couldn't set it off with the panic button, couldn't set it off from inside. Took it in this morning to have them double check the activation.

The service rep left a msg. saying that the interior motion sensor was installed improperly, so they want to charge another 1/2 hr labor to reprogram it again. Is this even possible? I thought that the wire end was keyed, and you could only plug it in one way. Could be wrong though, and wanted to check before I call BS with the rep.

Thanks,
Tom

[snapback]335978[/snapback]

Sounds like they goofed and now they want to charge you more...I'd tell him to think again!

[Dirty_Tool]

I think TDiddy installed it himself.
I would just ask them what is wrong about it. It does have an arrow indicating which direction the sensor should be facing, if this is the problem then that shouldnt have effected the encoding. If it was a connection issue then they may be correct. Either way I would push to get them to encode it again for free. They should have tested the operation of the system before releasing the vehicle to you in the 1st place. Then you wouldnt have to have returned for a second visit.

DT