I have a mystic blue 2004 3.30CI with premium package, sport package, 18"rims, xenon head lights, harman kordon sound system, steptronic.
The car was at 2k miles, the passenger window was replaced and I could not use the passenger door for at least three weeks. The handle for bending the driver seat was broken also. The electic mirrors failed when it was only at 3k. Now the engine stalls in idle. I heard that there is a software problem of the engine that has not been solved by BMW engineers, yet. I paid over 45K for the car and I am really dissapointed. The BMW North America is not helping me at all. They sent me stupid e-mails with no explainations. This is one of their respond;
Dear Mr. Karakas,
Thank you for contacting BMW of North America, LLC regarding the
problems you are having with your BMW. Please be assured that the quality of our vehicles receives our constant attention. Even in its most basic form, the motor vehicle of today is a very complex unit. When the various comfort, convenience and safety options are considered, the complexity increases. Despite our best efforts, a problem may occur with a particular vehicle or component.
We work on a continual basis to improve our services. BMW is committed to automotive excellence and superior service. We are here to work with you and your BMW center, so please do not hesitate to call us with any questions and/or concerns.
If you have any further questions, please respond to this e-mail or
contact the Customer Relations Department at 1-800-831-1117, Monday
through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time.
National Customer Relations
This is just a standard form letter. They would send the same letter if the car caught fire and burned to the ground...And they are syaing that the complex cars can have more problems. What kind of a stupid explaination is that?
I noticed that the transmission has serious issues too. I can hear a metal to metal (like crunching) sound coming from the transmission when I shift it to rear [R] from park[P]. I can also hear the sound of the engine coming from my speakers when the engine is idle. That sound system cost me extra 700$.
I wonder if there are any other BMW owners like me, having same issues.
2004 3.30 CI Mystic Blue/Sand Leather Interior
18" Alloy Wheels
Harman Kordon Sound System