hi essit welcome to the forums. you could have a problem with the window being a little side tracked. what i mean is one of the arms could be off the track or it could have poped out of its slider (you need to open up the door skin and give it a good look, if it has popped out of one of the sliders than you will have to get it back into place and locate the pin that holds it in place and you should be all set.
here is a pic
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