I ended up, of all things using the search tool to find this cluster removal
. The one thing I wasn't doing was using a screwdriver to pop the tabs out (or down). I've had it out at least 10 times today. Ended up having to go to the dealer twice, to get 2 different bulbs. I thought it was the small gas bulb, nope. Had to go back and get 1 main cluster bulb. Oh, for anyone that says the steering wheel has to come off if you don't have tilt.....they just don't know how to pull it out the right side (toward the center stack). Mine came out just fine. If I have to change one of those bulbs again, I can do it in about 5 - 10 minutes, complete.
thanks for the write up Furious, that worked great!