Help - They screwed up my oil change! - BMW Forum - BimmerWerkz.com
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#1 (permalink) Old 07-22-2004, 03:50 AM
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I took my 96 328 convertible to a "German Car" shop, (BMW, Mercedes and Audi), for a simple oil and filter change. I go to pull out of my garage the next day and there is a fair size puddle of oil on the garage floor. I look around under the car and it seems to be dripping from the oil drain plug. I take a rag to wipe it off, and the plug spins in my hand!!! They did not tighten the plug!!!

I don't have any ramps, but was able to wedge myself under the car enough to hand tighten the plug with a 17mm box wrench. The leak seems to have stopped.

My question is - Is hand tight ok? Do I need to use a torque wrench?, (which I don't have).

Needless to say I won't be going back to this "German Car" shop. Thanks in advance for any help.
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#2 (permalink) Old 07-22-2004, 05:18 AM
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You'll be fine tightening by hand. What a bunch of bloody idiots!

I'd be going down there for a refund on the oil they charged to to put in!!!

If it was an inspec1 service, then stick to BMW dealers. If it was just an oil and filter change then it's pretty easy to learn how to do this at home.

<span style='color:blue'>&quot;So my BM makes me a flash bastard? Then I guess you're just keeping it real from the seat of your nova?&quot;</span>

<span style='color:gray'>&quot;...and the home of the brave..... is bravey 130bhp from a 7 litre engine? 100bhp/litre or don't bother building it!&quot;</span>

<span style='color:red'>&quot;Aaahh the UK; where every road is jammed, under construction, poorly maintained and unfairly policed, at least we don't get over-taxed for it........ HA HA HA!&quot;</span>
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#3 (permalink) Old 07-22-2004, 10:33 AM
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Wow, what morons. I dream for the day someone does such. I get bent over by my mechanic so often, I would love to have a reason to return the favor.

At any rate, when the shop changed your oil, they should have changed the copper washer that goes on with the drain plug. Take a flashlight, get under your car (best you can) and make sure it is present. If so, you may tighten down until your heart's content, as this should prevent over tightening. Then go down to the shop, and kick some a.

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#4 (permalink) Old 07-22-2004, 10:38 AM
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did you take pics or video I take them up to the shop and ask them if they have liability insurance
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#5 (permalink) Old 07-22-2004, 12:19 PM
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i would kick that mechanics arse! i mean seriously if you cant do an oil change right get out of the business!

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#6 (permalink) Old 07-22-2004, 12:53 PM
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Thanks a bunch for the help guys. I will check for the copper washer. It didn't leak at all last night after I hand tightened the drain plug....

This was just an oil and filter change, so I felt ok in trying out an independant shop.....Oh well.

Last night I was pretty pissed off, but have calmed down today. I will be visiting the shop to voice my displeasure, as well as writing a letter to the owner. We all make mistakes, its human, but this is pretty lame.

This is my first BMW, so I was hoping to establish a long term relationship with a good shop. Looks like I'll be going to the big dealer in the area for service. They do a good job, but as a small business owner myself I try to support the little guys if I can. You live and learn.
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#7 (permalink) Old 07-22-2004, 12:55 PM
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Get this: I had my oil changed and the next day was scooting down the interstate at night in freezing weather. Then my oil light came on. So I pull over, and see oil splattered all over the engine and NO OIL CAP! Buncha idiots! Luckily, the cap had slid down to a lower part of the engine, so I fished it out and scooted on home, of course, a quart or so low.

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#8 (permalink) Old 07-22-2004, 01:30 PM
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Atleast they didn't break it off , not that i would know anything about that

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#9 (permalink) Old 07-22-2004, 06:08 PM
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Sounds familiar to me...






Juffy lube did this, tightened it too much, so it snapped. Thankfully, it's a hollow plug, so it's easier to remove than a solid plug (solid plugs requires drilling and you'll probably just end up taking the oil pan off...)

I wasn't aware of a washer, and I thought of adding a rubber one myself next oil change, but you can certainly strip threads or break the head off the plug if you overtighten. REALLY FINGER TIGHT, or really lightly with a wrench or plyers is plenty.


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#10 (permalink) Old 07-22-2004, 09:00 PM
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Wow - At least they didn't break my drain plug, so I guess it could have been worse. I may have to start doing my own oil changes......
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#11 (permalink) Old 07-22-2004, 09:09 PM
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3 things to watch out for...

one is that they used the copper gasket...

two is that you dont undertighten , hand tight might be too little

three the correct way is to hand tight plus a half turn, no more no less, the reason is so you dont break the bolt as shown above and two is because you can crack your oil pan, trust me ive seen it a couple times on cars, (not in person, but ive seen what it looks like when they have to repair it)

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