annoyed with BMW of Fairfax - BMW Forum - BimmerWerkz.com
3-Series (E36) Chat relating to the BMW 3-Series from 1992-1999. Autodoodad Specific models include: BMW 316i, BMW 318i, BMW 318iS/ti, BMW 320, BMW 323, BMW 320, BMW 324, BMW 325, BMW 328.

 
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#1 (permalink) Old 01-23-2006, 01:26 PM
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annoyed with BMW of Fairfax

So I had a fenderbender on December 20. Towed car to BMW of Fairfax, VA.

Original repair supposed to be done by January 6.

Date revised to January 13. At the alignment shop on the 13th before returning car to me, found parts still broken. Revised date to 17th. Had to return rental car--insurance coverage ran out. No offer of a loaner from body shop.

Revised date to Friday. Not done yet, no real explanation.

Revised date to today. Haven't heard from them yet.

They've had the damn car over a month. The only person there who seems capable of giving me a straight answer is a Junior Assistant to the Lowest Guy on the Totem Pole, a guy called Ian. He is awesome, but not a manager, and therefore not in a position to do much to speed things up.

Suggestions on what to do? I am tempted to talk to the dealership manager or perhaps the owner of the dealership, but I am wary of getting people pissed off who happen to have my car under their watchful eye.



1999 E39 540i/6-VF Stage 1 S/C, Dinan exhaust, Dinan strut+shock braces, Dinan ltwt flywheel + clutch, Dinan Brembo BBK, Dinan monoball, H&R Springs, Koni Yellows, M5 sways, Dinan forged 18" wheels, &c.

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#2 (permalink) Old 01-23-2006, 01:43 PM
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do u have any of this information in writing... u could actually sue for false information

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#3 (permalink) Old 01-23-2006, 01:46 PM
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Nope. All oral, and not the enjoyable kind.



1999 E39 540i/6-VF Stage 1 S/C, Dinan exhaust, Dinan strut+shock braces, Dinan ltwt flywheel + clutch, Dinan Brembo BBK, Dinan monoball, H&R Springs, Koni Yellows, M5 sways, Dinan forged 18" wheels, &c.

1995 E38 740i. Highly modded. Faster than you.

Sold 2-28-07: 1997 E36 M3/4, 8-30-05 RIP 1997 528i


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#4 (permalink) Old 01-23-2006, 01:49 PM
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lol.. that was pretty funny... ya that sucks... u really cant do anything other then demand your car back, because the time is horrible, and bring it somewhere else... sorry for you mis-fortune..

-SOLD..
http://www.cardomain.com/ride/2229108/1 *UPDATED 8.25.06*
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stuff for sale on my e36.. CHeck it out!
http://www.bimmerwerkz.com/forum/aft...e36-49128.html
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#5 (permalink) Old 01-24-2006, 10:00 AM
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So I got a call from them late yesterday. After having the car over a month, they have just now discovered that the frame is bent, apparently between the fender and the shock tower. No word on what they will do about this yet, or when.



1999 E39 540i/6-VF Stage 1 S/C, Dinan exhaust, Dinan strut+shock braces, Dinan ltwt flywheel + clutch, Dinan Brembo BBK, Dinan monoball, H&R Springs, Koni Yellows, M5 sways, Dinan forged 18" wheels, &c.

1995 E38 740i. Highly modded. Faster than you.

Sold 2-28-07: 1997 E36 M3/4, 8-30-05 RIP 1997 528i


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#6 (permalink) Old 01-24-2006, 11:25 AM
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is your insurence covering this?

-SOLD..
http://www.cardomain.com/ride/2229108/1 *UPDATED 8.25.06*
R.I.P Fast 6


stuff for sale on my e36.. CHeck it out!
http://www.bimmerwerkz.com/forum/aft...e36-49128.html
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#7 (permalink) Old 01-24-2006, 01:56 PM
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Quote:
Originally Posted by Cruzin 323is
is your insurence covering this?

Yes it is. I'm kinda worried that they'll total it. On the other hand, if they totalled it, they'd not only have to pay me the value of the car, but also would have to pay the body shop for all of the repairs done so far ($4300 worth). Hopefully that financial incentive will have it up on the frame machine rather than in the salvage yard.



1999 E39 540i/6-VF Stage 1 S/C, Dinan exhaust, Dinan strut+shock braces, Dinan ltwt flywheel + clutch, Dinan Brembo BBK, Dinan monoball, H&R Springs, Koni Yellows, M5 sways, Dinan forged 18" wheels, &c.

1995 E38 740i. Highly modded. Faster than you.

Sold 2-28-07: 1997 E36 M3/4, 8-30-05 RIP 1997 528i


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#8 (permalink) Old 01-24-2006, 02:45 PM
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talk to the dealership manager, he should work it out for you

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