annoyed with BMW of Fairfax - BMW Forum

Teh Prof · 01-23-2006, 01:26 PM

So I had a fenderbender on December 20. Towed car to BMW of Fairfax, VA.

Original repair supposed to be done by January 6.

Date revised to January 13. At the alignment shop on the 13th before returning car to me, found parts still broken. Revised date to 17th. Had to return rental car--insurance coverage ran out. No offer of a loaner from body shop.

Revised date to Friday. Not done yet, no real explanation.

Revised date to today. Haven't heard from them yet.

They've had the damn car over a month. The only person there who seems capable of giving me a straight answer is a Junior Assistant to the Lowest Guy on the Totem Pole, a guy called Ian. He is awesome, but not a manager, and therefore not in a position to do much to speed things up.

Suggestions on what to do? I am tempted to talk to the dealership manager or perhaps the owner of the dealership, but I am wary of getting people pissed off who happen to have my car under their watchful eye.

Cruzin 323is · 01-23-2006, 01:43 PM

do u have any of this information in writing... u could actually sue for false information

Teh Prof · 01-23-2006, 01:46 PM

Nope. All oral, and not the enjoyable kind.

Cruzin 323is · 01-23-2006, 01:49 PM

lol.. that was pretty funny... ya that sucks... u really cant do anything other then demand your car back, because the time is horrible, and bring it somewhere else... sorry for you mis-fortune..

Teh Prof · 01-24-2006, 10:00 AM

So I got a call from them late yesterday. After having the car over a month, they have just now discovered that the frame is bent, apparently between the fender and the shock tower. No word on what they will do about this yet, or when.

Cruzin 323is · 01-24-2006, 11:25 AM

is your insurence covering this?

Teh Prof · 01-24-2006, 01:56 PM

Quote:

Originally Posted by Cruzin 323is

is your insurence covering this?

Yes it is. I'm kinda worried that they'll total it. On the other hand, if they totalled it, they'd not only have to pay me the value of the car, but also would have to pay the body shop for all of the repairs done so far ($4300 worth). Hopefully that financial incentive will have it up on the frame machine rather than in the salvage yard.

SHAHAB323IS · 01-24-2006, 02:45 PM

talk to the dealership manager, he should work it out for you