I am Teh Edumacator.
Join Date: May 2005
Location: ATL, London, and Barcelona
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annoyed with BMW of Fairfax
So I had a fenderbender on December 20. Towed car to BMW of Fairfax, VA.
Original repair supposed to be done by January 6.
Date revised to January 13. At the alignment shop on the 13th before returning car to me, found parts still broken. Revised date to 17th. Had to return rental car--insurance coverage ran out. No offer of a loaner from body shop.
Revised date to Friday. Not done yet, no real explanation.
Revised date to today. Haven't heard from them yet.
They've had the damn car over a month. The only person there who seems capable of giving me a straight answer is a Junior Assistant to the Lowest Guy on the Totem Pole, a guy called Ian. He is awesome, but not a manager, and therefore not in a position to do much to speed things up.
Suggestions on what to do? I am tempted to talk to the dealership manager or perhaps the owner of the dealership, but I am wary of getting people pissed off who happen to have my car under their watchful eye.
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1999 E39 540i/6-VF Stage 1 S/C, Dinan exhaust, Dinan strut+shock braces, Dinan ltwt flywheel + clutch, Dinan Brembo BBK, Dinan monoball, H&R Springs, Koni Yellows, M5 sways, Dinan forged 18" wheels, &c.
1995 E38 740i. Highly modded. Faster than you.
Sold 2-28-07: 1997 E36 M3/4, 8-30-05 RIP 1997 528i
Lindsay fan club member.