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1,6,7,8 - Series and Mini Cooper General Chat related to models that do not fit into particular categories above. Please try to put your discussion in more appropriate sections. This section does cover the 1 Series, MINI Cooper and 8-Series vehicles: BMW 830i, BMW 840Ci, BMW 850i, BMW 850Ci, BMW 850CSi, M8, Alpina B12, BMW CS Concept and others.

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Old 06-18-2004, 08:07 PM   #1 (permalink)
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Hi Folks, I've just had my first bad experience with BMW and wanted to give warning(NA-BMW take note). The third week of ownership of my fully optioned Z-4 I noticed a very small wear mark on the drivers seat (left side). Of course this is the area I touch when I enter the car. I'm 6.2 and have this seat set all the way back. I advised my dealer (Weber BMW) about the problem. They said they would have their tanner check it out. Well, over the past 8 months they have been constantly reminded of the situation. (BTW: I think this dealer is fantastic and have only received great service). Trying to make a long story short: My wife took the car in today (I had to work!)and a FACTORY tech said it was normal wear and tear and for me to "pound sand". Bull Hockey!!! I've owned 3 other cars, 2 american made and a 560 SL MB (NA-BMW take note: The MB is a low seating sports car also!) and I have NEVER had a problem with the leather. I love this car and purchased it for the car itself and BMW's reputation. If they would have told me to "pound sand" earlier at least I could have purchased car seat to protect the darn thing. Now the wear mark is quite a bit larger and looks like S%&@. Folks, I recommend not purchasing anything from BMW until they get their workmanship/materials up to what all of us think is BMW standards. Not much to ask for from a BMW - is it?. It took me 2 months to decide between a used MB 500SL or this car - guess I made a bad choice. I now step-off my soapbox.
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Old 06-28-2004, 02:17 AM   #2 (permalink)
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The way BMWNA has been treating people lately is disturbing. It is not becomming of a sucessful automotive enterprise, or any business for that matter. Everyone needs to be purchasing BMWs with no expectations whatsoever.
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Old 06-28-2004, 03:19 AM   #3 (permalink)
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Old 06-28-2004, 10:32 AM   #4 (permalink)
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Sorry to hear that they are not helping at all... On the other hand here's your chance to buy some racing seats LOL
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Old 06-29-2004, 11:26 AM   #5 (permalink)
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I received a message from BMWNA stating they would repair the seat, but only once. I was happy to hear this, but realized that if the problem occurred 3 weeks into new ownership, this would not correct the problem.

I plan on talking to them today regarding seat covers. I was hoping since they have a dye problem they could at least sale me the covers at BMWNA cost rather then the $400+.

I want everyone on this board to know that I am very pleased with the outcome. I know there are other issues out there, and I'm confident that BMW will address each and every one of them. Time will only tell.

I also want to thank Nancy (BMWNA) for her help.
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